Magneo orders ship from Shenzhen, Guangdong, China.
We deliver to selected countries and regions. Available shipping services and any shipping charges are displayed at checkout after you enter your delivery address. Some remote locations or address types may not be supported.
Orders are generally processed within 3–5 business days after payment confirmation.
Personalized Custom editions may require an additional 3–5 business days for production after we receive suitable photos and complete customization instructions. If any files or details need clarification, we will contact you before proceeding.
Business days exclude weekends and public holidays in China. Processing and production times are separate from shipping transit times.
Once dispatched, delivery generally takes 7–14 business days, depending on your destination and the available shipping service.
Your estimated arrival time includes both processing or customization time and transit time. These estimates are not guaranteed delivery dates. Customs inspections, peak shipping periods, local holidays, weather, and carrier disruptions may affect delivery.
If you are ordering for a birthday or another special occasion, please allow additional time. Contact us before ordering if you have a specific deadline.
Shipping charges, including any applicable free-shipping offer, are shown at checkout before payment.
Free shipping, where offered, covers the shipping charge only. It does not automatically include import duties, taxes, or customs clearance fees.
After dispatch, we will send a shipping confirmation with tracking information to the email address provided at checkout.
Tracking updates may not appear immediately after a shipping label is created. If tracking remains unchanged or your parcel is overdue, contact us and we will help investigate.
Your order is shipped internationally from China. Depending on your destination, import duties, taxes, or customs clearance fees may apply.
Unless expressly stated as included in your order or collected at checkout, these charges are payable by the recipient. Charges collected at checkout should not be paid a second time for the same purpose; contact us if you believe you have been charged twice.
Customs processing may affect delivery times. Nothing in this policy limits your rights under applicable consumer law.
Please check your delivery address and contact details carefully before completing your order.
If you notice an error, contact us promptly at contact@magneo.store. We will check whether the address can still be updated, but changes may not be possible after dispatch.
If a customer-provided address error results in a returned parcel or requires reshipment, we will explain the available options and any additional costs before arranging another shipment.
If your parcel is significantly delayed, appears lost, or arrives damaged, contact contact@magneo.store with your order number and a description of the issue.
For damaged deliveries, please keep the packaging and, where practical, provide photos of the parcel and product. If photos are unavailable, contact us so we can discuss another way to assess the problem.
We will investigate with the carrier or fulfillment partner and arrange an appropriate resolution, including a replacement or refund where applicable. Carrier or customs delays do not remove our obligations under applicable consumer law.
For product returns and quality-related refunds, please review our Refund Policy.
For shipping questions or help with your delivery:
Email: contact@magneo.store
Website: magneo.store